Frequently Asked Questions

DIMIDA LTD specialises in premium office accessories and productivity tools for modern professionals. Our curated collection includes ergonomic seating, height-adjustable desks, monitors and display systems, audio equipment, keyboards and mice, workspace organisation solutions, acoustic privacy panels, premium stationery, desktop wellness products, and professional storage solutions. Every product is hand-selected for its quality, design, and functional excellence.

Placing an order with DIMIDA LTD is simple. Browse our collection, find the products that suit your workspace needs, and use the "Contact Us to Order" button on any product page. Our team will respond promptly to confirm availability, discuss delivery logistics, and complete your order. You can also reach us directly at info@dimida.shop or on +44 7476 667048.

Yes, we deliver to all mainland UK addresses. We offer complimentary standard delivery on all orders over £500. For orders below this threshold, a standard delivery charge applies depending on product size and weight. We also offer an optional white-glove delivery service for larger items such as desks, chairs, and storage cabinets — this includes professional installation and removal of packaging. Delivery times typically range from 3–7 business days for standard items.

We offer a 30-day returns policy on all products. If you are not completely satisfied with your purchase, contact our team within 30 days of receipt and we will arrange a return and full refund or exchange. Items must be returned in their original, undamaged condition and packaging. Please see our full Refund Policy for complete details.

All products in the DIMIDA LTD collection come with a minimum 12-month manufacturer's warranty against defects in materials and workmanship. Many products carry extended warranties of 2–5 years. Specific warranty information is available for each product — simply contact our team for details. In the unlikely event of a warranty issue, we handle all claims on your behalf to ensure a smooth and efficient resolution.

Absolutely. Corporate and bulk orders are a core part of our business. We work with businesses of all sizes — from startups to FTSE 500 companies — to equip entire offices, outfit remote teams, and furnish executive suites. Corporate clients benefit from volume pricing, dedicated account management, flexible payment terms, and priority delivery scheduling. Contact us at info@dimida.shop to discuss your requirements.

Yes — in fact, we encourage it. Our workspace specialists offer complimentary consultations to help you build the ideal productive environment. Whether you're setting up a home office from scratch, redesigning a corporate floor, or simply looking to upgrade a few key pieces, we can provide tailored recommendations based on your specific needs, budget, and aesthetic preferences. Book a consultation via our contact form or by calling us directly.

Each product comes with detailed care instructions. In general, we recommend wiping down surfaces regularly with a soft, dry or slightly damp cloth, avoiding harsh chemical cleaners, and following manufacturer guidelines for mechanical adjustments (such as chair height mechanisms or desk motors). Our team is always on hand to advise on specific product care. Properly maintained, DIMIDA products are built to provide years of reliable, high-performance use.

We accept all major payment methods including bank transfer, credit and debit cards (Visa, Mastercard, American Express), and invoice payment for approved corporate accounts. For large corporate orders, we can also arrange staged payment schedules. All transactions are processed securely. Contact our team to discuss the most convenient payment option for your order.

Once your order is confirmed and dispatched, you will receive an email with tracking information and an estimated delivery date. Our logistics team monitors all deliveries to ensure they arrive on time and in perfect condition. If you have any concerns about your delivery, simply contact us at info@dimida.shop or call +44 7476 667048 and we will provide a real-time update.