Privacy Policy

DIMIDA LTD ("we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website or interact with our services. We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

DIMIDA LTD is a company registered in England and Wales. Our registered office is at International House, 64 Nile Street, London, United Kingdom, N1 7SR. For all data protection enquiries, please contact us at info@dimida.shop.

2. Information We Collect

We may collect the following categories of personal information:

• Identity data: first name, last name, title.
• Contact data: email address, telephone number, billing and delivery address.
• Communication data: messages and enquiries submitted via our contact form.
• Technical data: IP address, browser type and version, time zone, browser plug-in types, operating system, and other technology on the devices you use to access our website.
• Usage data: information about how you use our website, including pages visited and time spent.
• Marketing preferences: your preferences in receiving marketing communications from us.

3. How We Collect Your Information

We collect personal data through the following means:

• Direct interactions: when you complete our contact form, send us an email, or telephone us.
• Automated technologies: as you interact with our website, we may automatically collect technical and usage data through cookies and similar technologies.
• Third parties: we may receive data from analytics providers such as Google Analytics, and from our hosting platform Netlify.

4. How We Use Your Information

We use your personal data for the following purposes, relying on the lawful bases indicated:

• To respond to your enquiries and provide customer service (legitimate interest / contract).
• To process and fulfil your orders and manage payments (contract).
• To send you marketing communications where you have consented (consent).
• To improve our website and services through analytics (legitimate interest).
• To comply with our legal and regulatory obligations (legal obligation).

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Enquiry and contact data is retained for a maximum of 3 years. Order-related data is retained for 7 years in line with UK tax and accounting requirements. You may request deletion of your data at any time (subject to legal retention requirements).

6. Your Rights Under UK GDPR

You have the following rights with respect to your personal data:

• Right to access: you may request a copy of the personal data we hold about you.
• Right to rectification: you may ask us to correct inaccurate or incomplete data.
• Right to erasure: you may request deletion of your personal data in certain circumstances.
• Right to restrict processing: you may ask us to pause processing of your data.
• Right to data portability: you may request transfer of your data in a machine-readable format.
• Right to object: you may object to processing based on legitimate interest or for direct marketing purposes.
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at info@dimida.shop. We will respond within 30 days.

7. Cookies

Our website uses cookies to enhance your browsing experience. We use strictly necessary cookies (required for the site to function), analytical cookies (to understand how visitors use our site), and preference cookies (to remember your choices). You may adjust your cookie preferences via your browser settings at any time.

8. Third-Party Services

We use Netlify to host our website. Netlify may collect certain technical data in the course of providing hosting services. We may also use Google Analytics to analyse website traffic. These third parties are subject to their own privacy policies and we take reasonable steps to ensure they provide adequate data protection.

9. International Transfers

Some of our third-party service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. However, no method of transmission over the internet is 100% secure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by updating the date at the top of this page. We encourage you to review this policy periodically.

12. How to Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact our Data Controller at:

• Email: info@dimida.shop
• Phone: +44 7476 667048
• Post: DIMIDA LTD, International House, 64 Nile Street, London, N1 7SR

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk if you believe your data has been processed unlawfully.